We are excited to share that JOURNEYSTRENGTH ships worldwide*. We offer FREE shipping to U.S. on orders.
Free Economy Shipping: 5-8 Business Days
Standard Shipping: 2-4 Business Days
Express Shipping: 1-2 Business Days
Please note, these shipping times are not guarantees. These are simply the guidelines shared by the carriers.
Shipping rates calculated at checkout. Rates vary based on distance and carrier costs.
Please allow 1-2 business days business days (excluding weekends and holidays) for your order to be processed and shipped. After receiving your order confirmation email you will receive another notification when your order has shipped.
TAXES AND DUTIES
We charge a sales tax for all US orders. These collected taxes are mandated by the local state governments. We in no way benefit from this and directly pay this amount collected to the state.
International customers (outside of the United States) may be charged customs and duties by your local customs authority. The customs tax depends on the country that the order is being shipped to. You will be responsible to pay these fees if they are billed to you so please check your country’s custom office to see if there are any additional costs prior to completing your purchase.
TRACKING YOUR ORDER
Once your order has shipped, you will receive a confirmation email containing your tracking information.
Please allow 24-48 hours for the tracking details to update. If you have not received this email, kindly check your spam/trash folders, or email us at email@example.com for further support.
Please note that we cannot be held accountable for any shipping delays caused by the carrier.
Should inaccurate or incomplete address information be provided, it may delay processing time by 1-2 business days. All customers are encouraged to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided.
There will be an estimated shipping time under the product listing as well as on your confirmation email.
You will receive an email with tracking information as soon as your order ships out.
In the event of a delay, you’ll also receive an email updating you with the status of your order.
Please note that international orders may be subject to customs processing and the actual delivery time may vary based on distance and other logistical factors.
How can I change my order?
If you wish to change your order details, i.e. remove/add products to your order, or change your address, please contact firstname.lastname@example.org as soon as possible.
(1) Order number
(2) The adjustments you'd like
As orders begin processing quickly, it is not guaranteed that we will be able to adjust your order, however, we will do our best.
I didn't receive my package
If your tracking information indicates that your order has been delivered, kindly check with your neighbors who may have received the package on your behalf. In addition, please reach out to your local post office for additional information should it have been delivered there instead. If you are not able to locate your order, kindly contact email@example.com for further assistance.
What if my order arrived damaged?
Please email firstname.lastname@example.org and include a photo of the item and a description of the damage.
*Central African Republic - CF, Comoros, Cuba, Equatorial Guinea - GQ, Falklands, Guinea Bissau - GW, Iran - IR, Johnston Island, Kiribati, Korea, North (North Korea), Mayotte Island, Myanmar - MM, Nauru, Niue, Saint Pierre Et, Miquelon, Sao Tome & Principe, Sierra Leone - SL, Solomon Islands, Somalia - SO, St. Helena (S. Atlantic), Sudan - SD, Syria - SY, Tajikistan, Tokelau Islands, Turkmenistan, Republic Of - TM, Tuvalu, Ukraine, Russia, Faeroe Islands, Palestine, Israel, Monserrat, Netherlands Antilles, Saint Lucia